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Frequently Asked Questions

FAQ - ApplyYourself

Identify the nature of their request:
  • If his/her question is related to the Office of Admissions' portions of the admissions process, connect him/her to the Office of Admissions. Connect domestic applicants to (801) 581-8761, option 4 and international applicants to (801) 581-8761, option 3.
  • If the question is not related to the admissions process, and the applicant is experiencing technical difficulties, encourage him/her to contact Hobsons technical support for assistance. He/she can submit an online case.
  • Go to the application login page and click the link Forgot your PIN or password?
  • A Forgot PIN/Password window will open. Enter your PIN or Email then select Search.
  • If the account is found, you will receive a notification email from support@hobsons.com.
  • Contact Hobsons Technical Support. They will need the following information in order to update the account:
    • Full Name
    • Email Address that should be associated with your account
    • Date of Birth
    • Postal Code
    • Institution to which you are applying – the school name and the program name
  • Once the email address is updated, you will receive a confirmation message. You will need to then access the application login page and request to have the Password Reset message sent to the new email address.
  • You should add account_creation@hobsons.com to your list of approved contacts to ensure you receive the password reset message.
  • The file to be uploaded cannot exceed 2500 KB in size and should be in .doc, .wpd, .rtf, .xls, .pdf, .docx, .xlsx, .txt, .jpg, .pict, .gif, .bmp, .tif or .png format.
  • The file should not be password-protected or contain macros.
  • A PDF should not have any security enabled.
  • For Macintosh users, the filename must include the appropriate three- or four- letter extension.
  • Log in to the ApplyYourself WebCenter using your current password.
  • Once logged in, click on Update Profile to change your password.
  • Click on the Reset Password link on the login screen underneath the User ID and Password fields.
  • You will be prompted to enter your Client ID and either your email address or your User Name. (If you enter an email, you must use the one that is associated with your account.)
  • You receive an email communication to the email address on file with directions for resetting your password.
  • WebCenter accounts are locked after 5 sequential invalid login attempts. When an account is locked, an automatic email is sent to the email address on record to inform you of the account lock and provide a link to set a new password. The account will remain locked until the password is reset.
  • To reset the account, click on the Reset Password link on the login screen underneath the User ID and Password fields.
  • You will be prompted to enter your Client ID and either your email address or your User Name. (If you enter an email, you must use the one that is associated with your account.)
  • You will receive an email communication to the email address on file with directions for resetting your password.
  • It is recommended that applicants use a separate email when creating a second account, but the system will not prevent the creation of what it considers a duplicate account.
  • It does display a warning message that tells the applicant that, based on the provided account profile information, an account matching that criteria already exists. The message also warns that creating a duplicate account will make it more difficult to manage the application.
  • The applicant will have the option to proceed with creating the new account.
  • The Office of Admissions recommends that applicants interested in applying to more than one program use a separate email for each account.
Last Updated: 1/12/17